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Service Leadership Masterclass (September 2025)
September
2025
Costs
FREE
Taught by
Morgan Denner and Crystal Pugh
Starts
Sep 8, 2025
Ends
Sep 19, 2025
Gallery
Key Audiences
UX Design
UX Research
UX Writing
Product Owner
Product Manager
Project Manager
Summary
We see a lot of leaders in the world with different styles. Although there is no “right” way to lead, there are effective ways to help teams succeed.
Agile philosophies and methods rely on leaders to be Servant Leaders. When managing, it’s important not to tell teams how to work or what to do. Empowering teams to figure out their work creates better outcomes. All mature Agile teams have the psychological safety and Servant Leaders leading alongside them.
This discussion-based masterclass will teach you about the art of "servant leadership" on Agile cross-functional teams and how to be an apprentice, a lead, or a mentor on Tech Fleet teams as a Servant Leader.
Why Take This Class?
This class serves as foundational training for Tech Fleet project training, and for all team-based Agile work in the world. During the Tech Fleet project training application process, you answer questions about Service leadership and Agile that you learn from this class. We look for co-leads who display Service leadership before anything. Co-leads look for apprentices who showcase Service leadership. The more you’ve trained in this approach, the more prepared you will be for any kind of Agile team.
Learning Objectives
Learn about the origination and meaning of Service Leadership.
Understand how to work on and lead Agile teams.
Understand the difference between Service Leadership and other leadership styles.
Understand how to apply Service Leadership behavior to day-to-day team work.
Learn techniques for mediation and conflict resolution in team work.
Build your own plan for personal growth.
Reading Assignments
No reading assignments
Curriculum
Week 1 - Introduction to Agile and Service Leadership
Workshops
Class definition of service leadership
Identifying barriers to performing teams
Identifying approaches to get over team storming
Discussions
Defining Service leadership together
Origin of Service leadership
Making strong Agile teams
Comparing styles of leadership
Week 2 - Day-to-Day as a Service Leader
Workshops
Ways to act day-to-day as a Service leader
“Where’s the Bean?” - Role playing how to navigate tough interpersonal dynamics as a service leader
Discussion
Applying Service leadership to cross-functional teamwork
Dealing with hard interpersonal dynamics situations as a Service leader
How to deal with conflict resolution on teams
Your personal roadmap as a Service leader