Register Now
Product Operations Masterclass (October 2025)
October
2025
Costs
$50.00 USD Use Promo Code SPRING for $40.00 USD (20% OFF!)
Taught by
Morgan Denner
Starts
Oct 6, 2025
Ends
Nov 7, 2025
Gallery
Key Audiences
UX Design
UX Research
Product Owner
Product Manager
Project Manager
Summary
Product Operations, AKA, "How to Build a Work Process for UX and Dev Teams" is the centerpiece of any thriving Agile product team.
It's one thing to do the UX and development work. It's much more complex to enable the work as a whole on a team. The process is significant and can face a lot of barriers. People don't understand UX, they don't know how to speak the language of UX, and they may not believe in using its methods for building.
How does one navigate this on a team as an Agile product owner or product manager or UX'er?
To do this successfully, one must:
Navigating "product politics" on other teams
Agile coach
Evangelize UX practices to the business
Build UX processes on existing product teams
Work and negotiate with other teams
To be able to drive change or create new processes that are user-centered takes time and energy. "Product Operations" is an area that's not well known, it's niche, but is very important.
Product Operations covers the following areas:
How to help teams become more Agile
How to help the team become the best performing team possible
How to build processes of work delivery on teams
How to build standard ways of working
How to best drive communication efforts on the team
This class is an intensive deep dive into product operations. Learn how to build a process for user-centered design on any Agile team in the world through the rigorous methods taught in the tech industry today.
This is a 4 week class, with lectures and working sessions each week.
Why Take This Class?
This class teaches valuable skills to train you in how to build Design Operations, Research Operations, and Product Operations on Agile teams. You can take the templates and lessons you learn in the class and immediately apply them to any kind of cross-functional agile teamwork in the world. Companies in the industry often want people on teams to run their own operations, and these skills will help you bring immense value to teams as a UX designer, UX researcher, product owner, product manager, or project manager.
Learning Objectives
Learn how to coach others in Agile philosophies.
Enable teams to do their best Agile work.
Measure Agile team progress.
Start a Kanban or a Scrum process on teams.
Build continuous discovery, Google Design Sprint, or other Lean UX processes on teams.
Create deliverables for process creation and team agreements.
Deal with "product politics" at the business.
Evangelize user-centered design with business.
Reading Assignments
Course materials are provided by the instructor.
Curriculum
Week 1 - Introduction to Product Operations
The process of transforming agile mindsets and behaviors
The agile philosophies
What are product operations
Day-to-day life on agile teams
How to grow agile team maturity
Measuring agile team growth
Week 2 - Agile Methods
Methods vs. Philosophies
The difference between Scrum, Kanban, and SAFe
Scrum team responsibilities
Scrum team operations
Backlog management with kanban boards
Determining cross-functional responsibilities with RACI
Week 3 - Agile Transformation
What is a transformation?
Team practices: values, beliefs, and behaviors drive success
The process of transformation
The why
The what
The who
The when and where
The how
Agile training templates for agile coaches
Agile transformation workshop
Agile team vision
Team process
RACI hats
Project planning
Team process map
Sprint goals
Working agreements
Retrospectives
Week 4 - Workshop Role Playing
All week, we will run role playing workshops and run simulated agile coaching workshops with classmates so they can get a sense of how the workshops happen.
Week 5 - Measuring Growth and Progress
Measuring team level of effort and speed
Measuring inidividuals’ growth in:
Beliefs
Behaviors
Skills
Helping the business evolve with the team during an agile transformation