Masterclasses
Product Operations Masterclass (July 2025)
July
2025
Costs
$50.00 USD
Taught by
Morgan Denner
Starts
May 12, 2025
Ends
Jun 13, 2025
Gallery
Key Audiences
UX Design
UX Research
Product Owner
Product Manager
Project Manager
Summary
Product Operations, AKA, "How to Build a Work Process for UX and Dev Teams" is the centerpiece of any thriving Agile product team.
It's one thing to do the UX and development work. It's much more complex to enable the work as a whole on a team. The process is significant and can face a lot of barriers. People don't understand UX, they don't know how to speak the language of UX, and they may not believe in using its methods for building.
How does one navigate this on a team as an Agile product owner or product manager or UX'er?
To do this successfully, one must:
Navigating "product politics" on other teams
Agile coach
Evangelize UX practices to the business
Build UX processes on existing product teams
Work and negotiate with other teams
To be able to drive change or create new processes that are user-centered takes time and energy. "Product Operations" is an area that's not well known, it's niche, but is very important.
Product Operations covers the following areas:
How to help teams become more Agile
How to help the team become the best performing team possible
How to build processes of work delivery on teams
How to build standard ways of working
How to best drive communication efforts on the team
This class is an intensive deep dive into product operations. Learn how to build a process for user-centered design on any Agile team in the world through the rigorous methods taught in the tech industry today.
This is a 4 week class, with lectures and working sessions each week.
Why Take This Class?
It's important for UX designers, UX researchers, and product managers to learn agile UX methods because it helps them work better as a team, build products faster, and make sure those products actually solve real problems for users. Agile UX helps teams test ideas quickly, get feedback early, and improve things often instead of waiting until the end. This way, they don’t waste time building things people don’t want, and they can create better apps or websites that people enjoy using.
Learning agile UX methods helps you succeed in a tech industry role on an in-house product team or at a startup because it teaches you how to work fast, adapt to change, and focus on what users really need. You learn to collaborate closely with developers, designers, and product managers, quickly test ideas, and use feedback to improve the product continuously. These skills are essential in fast-paced environments where priorities shift often and delivering value quickly is key. Agile UX helps you build products that users love while staying aligned with business goals.
Learning Objectives
Learn how to coach others in Agile philosophies.
Enable teams to do their best Agile work.
Measure Agile team progress.
Start a Kanban or a Scrum process on teams.
Build continuous discovery, Google Design Sprint, or other Lean UX processes on teams.
Create deliverables for process creation and team agreements.
Deal with "product politics" at the business.
Evangelize user-centered design with business.
Reading Assignments
The following three books are considered required reading for this class. They are books you will keep on your shelf and utilize for your entire career. It’s important to read them in this class so that you understand the context of how we “bend and break the rules”. Read “Sprint” if you have to read one.
Gothelf, J., & Seiden, J. (2021). Lean UX: Creating great products with agile teams. O’Reilly Media. Retrieved on .
Knapp, J. (2021). Sprint. Penguin Books. Retrieved on .
Torres, T. (2021). Continuous Discovery Habits: Discover products that create customer value and business. Product Talk LLC. Retrieved on .
Curriculum
Week 1 - Introduction to Agile
Learn about Agile
Agile philosophies
Agile teamwork
Agile operations
The Google Design Sprint
Perform sprint work
Break the ice as a team
Determine cross-functional roles and responsibilities
Pick a discovery topic
Plan the first sprint
Week 2 - Google Design Sprint 1
Class-focused discussions
Perform sprint work as a team: Identify most important research questions, Build assumptions, Pick research method, Build test plan, Run research, Demo results, Retrospective, Plan the next sprint
Week 3 - Google Design Sprint 2
Class-focused discussions
Perform sprint work as a team: Identify most important research questions, Build assumptions, Pick research method, Build test plan, Run research, Demo results, Retrospective, Plan the next sprint
Week 4 - Google Design Sprint 3
Class-focused discussions
Perform sprint work as a team: Identify most important research questions, Build assumptions, Pick research method, Build test plan, Run research, Demo results, Retrospective, Plan the next sprint
Week 5 - Google Design Sprint 4
Class-focused discussions
Perform sprint work as a team: Identify most important research questions, Build assumptions, Pick research method, Build test plan, Run research, Demo results, Retrospective, Plan the next sprint